Privacy Policy

The tibanet Privacy Policy

 We respect your privacy. We provide a summary of our Privacy Policy and contain the most important and relevant points for you. Please take the time to read the full Privacy Policy because it applies to you.


Introduction to tibanet’s Privacy Policy


tibanet respects your privacy and takes the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).



 The purpose of this policy is to describe the way that we handle your personal information.




This policy applies to you if you are:


  • a visitor to our website or user of our platform;


  • a customer who has ordered the goods or services that we provide.



 This policy applies to you under certain circumstances.


Personal information


Personal information includes:


  • certain information that we collect automatically when you visit our website or use our platform;


  • certain information collected on registration (see below);


  • certain information collected during our vetting process;


  • certain information collected on submission; and


  • optional information that you provide to us voluntarily (see below);


Personal Information excludes:


  • information that has been made anonymous so that it does not identify a specific person;


  • permanently de-identified information that does not relate or cannot be traced back to you specifically;


  • non-personal statistical information collected and compiled by us; and


  • information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).



 Personal information includes information we collect (i) automatically when you visit our website,  (ii) on registration, (iii) on submission, and (iv) from you voluntarily. It excludes (i) anonymous, (ii)  de-identified, (iii) non-personal statistical, and (iv) public information.


Common Examples


Common examples of the types of personal information which we may collect and process include your:


  • identifying information – such as your name, date of birth, or identification number of any kind;


  • contact information – such as your phone number or email address;


  • address information – such as your physical or postal address; or


  • demographic information – such as your gender or marital status.


Sensitive Personal Information


Depending on the goods or services that you require, we may also collect sensitive personal information including your:


  • financial information – such as your bank account details;


  • criminal information – such as information about your commission or alleged commission of any


  • offence or about any related legal proceedings;




Acceptance Required



You must accept all the terms of this policy when you order any goods or order, register for, or use the website, platform or any of our services. If you do not agree with anything in this policy, then you may not order any goods or order, register for, or use the website, platform or any of our services. You may not order any goods or order, register for, or use the website or platform if you do not accept this policy.


Legal Capacity


You may not access our website, platform, or order goods or services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.


Deemed Acceptance


By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.


Your Obligations


You may only send us your own personal information or the information of another data subject where you have their permission to do so.




We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website.


If you do not agree with the changes, then you must stop using the website and the platform. If you continue to use the website and the platform following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.





On Registration


Once you register on our website or platform, you will no longer be anonymous to us. You will provide us with certain personal information.


This personal information may include:


  • your name and surname;


  • your email address;


  • your telephone number;


  • your company name, company registration number, PIN and VAT number;


  • your banking information;


  • your postal address or street address; and


  • your username and password.


We will use this personal information to fulfil your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.




 We collect certain information when you register on our website or application.


On Order


When you order any goods or services, you will be asked to provide us with additional information on a voluntary basis (goods information or services information



We collect certain information from your web browser, including your Internet usage information when you visit our website or use our application.




We may place small text files called ‘cookies’ on your device when you visit our website or use our application. These files do not contain personal information, but they do contain a personal identifier allowing us to associate your personal information with a certain device. These files serve a number of useful purposes for you, including:


  • granting you access to age restricted content;


  • tailoring our website’s functionality to you personally by letting us remember your preferences;


  • improving how our website performs;


  • allowing third parties to provide services to our website; and


  • helping us deliver targeted advertising where appropriate in compliance with the applicable laws.


Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. Many websites use cookies and you can find out more about them at





We collect certain information from cookies that we may send to your computer to try and give you a personalized experience.


Third party cookies


Some of our business partners use their own cookies or widgets on our website. We have no access to or control over them. Information collected by any of those cookies or widgets is governed by the privacy policy of the company that created it, and not by us.


Web beacons


Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.





Our obligations


We may use your personal information to fulfil our obligations to you.


Messages and Updates


We may send administrative messages and email updates to you about the website or the platform. We may wish to provide you with information about new goods or services in which we think you may be interested. This means that in some cases, we may also send you primarily promotional messages. We will not send you promotional messages unless you are a customer of ours, or have chosen to opt-into them. We may send you one message asking you to opt-into promotional messages without you having opted-into promotional messages.




We may use your information to send you administrative messages and email updates to you regarding the website and for marketing purposes where lawful.


Targeted Content


While you are logged into the website or platform, we may display targeted adverts and other relevant information based on your personal information. In a completely automated process, computers process the personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal information.



 We may use your information for targeted content in certain, specified instances.






We may share your personal information with:


  • other divisions or companies within the group of companies to which we belong so as to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their goods or services);
  • an affiliate, in which case we will seek to require the affiliates to honour this privacy policy;


  • our goods suppliers or service providers under contract who help supply certain goods or help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these goods suppliers or service providers only use your information in connection with the goods they supply or services they perform for us and not for their own benefit);


  • credit bureaus to report account information, as permitted by law;
  • banking partners ; and
  • other third parties who provide us with relevant services where appropriate.



We may share your personal information with third parties for the purposes of fulfilling our obligations to you among other purposes.




We may disclose your personal information as required by law or governmental audit.


Law Enforcement


We may disclose personal information if required:


  • by a court order;


  • to comply with any law;


  • to protect the safety of any individual or the general public; and


  • to prevent violation of our customer relationship terms.



 We may disclose personal information to third parties if required for legal reasons.


No Selling


We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.


Marketing Purposes


We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.




We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.


Change of Ownership


If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.




We take the security of personal information very seriously and will always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where appropriate.



 Our website is hosted on a secure server and uses security measures to prevent interference by intruders.


Accurate and Up to Date


We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.



 Please keep your personal information accurate and up to date by accessing your account, emailing us, or by phoning us.




We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:


  • retention of the record is required or authorized by law; or


  • you have consented to the retention of the record.


During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.


We may retain your personal information in physical or electronic records at our discretion.



We will only retain your personal information for as long as is necessary.


Transfer to Another Country


We may transmit or transfer personal information outside of the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.



  We may transfer your personal information outside the country in which it was collected to a foreign country.






Updating or Removing


You may choose to correct or update the personal information you have submitted to the Company by clicking the relevant menu in any of the pages on our website or the application or contacting us by phone or email.



 You may choose to update or remove the personal information you have submitted to us.




We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites.




If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us.